Heart, Tops | eurala

Online Help

Online Help

Orders
How do I place an order?
To place your order:
1.Add the desired item and quantity to your shopping bag.
2.Click the shopping bag icon.
3.Review your order and click Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Place Order.
How can I track my order status?
We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner. Click on ‘View Details’ to check your order status. You can choose to support center or email us to get information on your order.
Can I cancel my order?
Yes, you can always cancel your order before it is shipped.
1. If the order is unpaid, it will be canceled automatically after 5 days.
2. If the order is paid, please login to My Orders, select the order you need help with, and request cancellation. Our customer service will help and apply a refund.
3. Once the order has been shipped, it can no longer be cancelled.

Product
What is the best way to choose my size?
Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.
What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each porduct to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.

Payment
What methods of payment do you accept?
Please click this link .
How can I change payment methods?
If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery
Where do you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
How long is the delivery time?
You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 business days for the shipment. The standard shipping takes 7-15 business days.
How much does shipping cost?
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
What shipping methods do you offer?
We have two shipping methods including expedited shipping and standard shipping. Currently, we cooperate with DHL, UPS, TOLL and Post Office to ship our orders.
Can I change my shipping address?
You can only change the shipping address while your order is still in production. Please support center or email us. Or you can send your correct shipping address to [email protected] Our representatives will correct your shipping address and send you a confirmation email as soon as possible. Once your order has been shipped, we cannot change the delivery address nor delivery options.

Returns
What is your return policy?
If for any reason you are not satisfied with your item(s), we accept return or exchange within 14 days of the item(s) arrival to you. Please contact us within 14 days of receiving your item(s)..
Learn More
what is your return/exchange process?
1. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

Account
How I can change my email address？
Please send your request and correct email address to [email protected], or you can choose to support center or email us. Our representatives will reply within 24 hours.
What should I do if I forget my password?
1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you. 2.Change password If you would like to change your password, please refer to the below steps: 1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website. 2）Click "Account Settings" on the left column and then you can change the password and save the new one.

ABOUT EURALA
Why choose EURALA?
Founded in 2010, Eurala is the global leading online retailer for shoes, dresses and accessories. Customers can browse the vast online selection and choose their favorite shoes and dresses with great satisfaction.Eurala prides itself on exceptional customer service， high quality and affordable prices.
Do you have a store?
We are so sorry but we do not have real stores in your place and we just do online business. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

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